Learn how to set up your TikTok automation step by step with MessageGate. Increase your interactions with AI-powered automation, omni-channel management and live agent integration on TikTok through MessageGate.
This article explains how to increase your interactions and conversions with AI-powered automation, omni-channel management and live agent integration on TikTok through MessageGate. The content includes basic features, setup steps and frequently asked questions.
What Can You Do with TikTok on MessageGate?
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Omni-channel Management
Manage all your messaging channels including TikTok from a single panel. -
Live Support
Multiple agents can easily manage incoming TikTok messages simultaneously. -
Chatbot Automation
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AI Automation
AI understands user messages and provides automatic responses. -
Rule-based Automation
You can create response flows based on your predefined rules.
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AI Automation
Connect Your TikTok Account to MessageGate
To benefit from automations on TikTok, the first step is to connect your account to MessageGate. You can do this by going to Account > Connections menu and using the Add TikTok option. Through the redirects that appear, you can securely integrate your TikTok business account in a few steps.
When the connection is completed: Your TikTok messages will start appearing in the MessageGate panel. This way, both live agents can access messages from a single screen and you can activate your AI-powered automations.
MessageGate Live Chat: All Channels in One Panel
MessageGate Live Chat allows your customer representatives to manage all messages from different channels from a single screen. Chats from TikTok, WhatsApp, Instagram, Facebook and Web Chat are combined in one panel.
Advantage: All communication is controlled from a central point without separate platform tracking. Agents can manage chats from multiple channels simultaneously, access conversation history and provide customers with a more personal and reliable experience.
MessageGate AI Assistant: Smart and Personalized Support
MessageGate AI Assistant is a digital assistant that automatically understands and responds to messages coming through TikTok, WhatsApp, Instagram, Facebook and Web Chat.
What does it provide? You can customize the assistant's name, description and communication style according to your brand, instantly answer frequently asked questions, share information and direct users to live support when necessary. This way, while customers receive fast, consistent and personalized responses, you can also provide 24/7 uninterrupted service.
TikTok DM Automation Example
TikTok DM automation flows prepared with MessageGate make interaction with users more organized and effective. When the chat starts, options are presented to the user; depending on preference, an information message can be shown, the AI assistant can be activated, or transfer to the live support team can be made.
This way, users quickly access the information they need, find instant answers to their questions, and can talk to a real representative when necessary. As a result, your brand offers both a professional and always accessible experience.
Frequently Asked Questions (FAQ)
Is this feature available for everyone?
Yes. All MessageGate users with a TikTok business account can start setting up automation. It's available in all regions except EEA, Switzerland, United Kingdom and USA. Additionally, thanks to MessageGate's omni-channel infrastructure, you can manage your TikTok messages together with all your other channels from a single panel.
Is there an additional cost for using TikTok on MessageGate?
No. You can use TikTok without paying any additional fee. The pricing in your current channel package applies. All advanced features such as AI-based automation, rule-based automation and live agent management are available through the same panel.
Can I connect multiple TikTok accounts to MessageGate?
Yes. You can connect multiple TikTok business accounts to your MessageGate account. Multiple agents can manage conversations from all your connected accounts simultaneously and speed up your responses with AI automation.
